Shipping Policy
At Lumaverna, we understand that receiving your order safely and on time is an important part of your shopping experience.
We are committed to providing reliable delivery services by carefully preparing each order and working with trusted logistics partners to ensure your package arrives safely.
Order Processing Time
After your order has been successfully submitted and payment has been confirmed, our fulfillment team will prepare and process your order within:
1–3 business days
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may vary during:
- Peak shopping periods;
- Holidays;
- Promotional events;
- Unexpected operational situations.
Estimated Delivery Time
After shipment, most orders typically arrive within:
7–15 business days
Actual delivery times may vary depending on factors such as:
- Destination country or region;
- Local courier performance;
- Customs clearance procedures;
- Weather conditions;
- Local delivery arrangements.
While we make every effort to deliver orders within the estimated timeframe, delays caused by customs, transportation providers, or circumstances beyond our control may occasionally occur.
Shipment Tracking
After your order has been shipped, we will send a confirmation email containing your tracking number.
You may track your package through:
17TRACK
Please allow a short period after shipment for tracking information to become available.
For more details, please visit our:
Order Tracking page
Shipping Charges
To provide a simple and convenient checkout experience, we offer a standard worldwide shipping option:
Standard Shipping Fee: $2.99 USD
The final shipping cost will be clearly displayed during checkout before you complete your payment.
International Delivery
Lumaverna provides international shipping services to customers worldwide.
If shipping to your location is unavailable due to logistics restrictions, customs limitations, or other circumstances, our customer support team will contact you and provide assistance.
For shipping questions, please contact:
Email:
service@lumaverna.com
Changing Your Shipping Address
If you need to update your shipping address, please contact us as soon as possible.
Address change requests must be submitted before:
11:00 PM PDT (GMT-7) on the day your order is placed.
Please send your request to:
Email:
service@lumaverna.com
Once your order has entered fulfillment or has already been shipped, we may not be able to modify the delivery address.
Shipping Address and Billing Address
Your shipping address does not need to match your billing address.
You may provide a different delivery address during checkout, provided that all information entered is accurate and complete.
Customers are responsible for ensuring that shipping information is correct before submitting an order.
Order Processing Schedule
Orders are processed on regular business days, excluding weekends and public holidays.
Orders placed on weekends or holidays will generally begin processing on the next available business day.
Delayed or Lost Packages
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact our customer support team with your order number.
Please provide:
- Order number;
- Tracking number;
- Relevant delivery information.
We will review your case and provide appropriate assistance to help resolve the issue.
Contact Us
For shipping-related questions, please contact:
Lumaverna Customer Support
Email:
service@lumaverna.com