About Us

Lumaverna is operated by Huzhou Shuofeng Information Technology Co., Ltd.

At Lumaverna, we value every customer interaction and are dedicated to providing thoughtful, efficient, and dependable support throughout your shopping experience.

From discovering the right products and completing your purchase to receiving your order and getting assistance afterward, our customer service team is committed to making every step simple, transparent, and stress-free.

We believe that a great shopping experience goes beyond quality products. Our goal is to provide reliable service, clear communication, and helpful support throughout your journey with our brand.

If you have questions about product details, order status, payments, shipping information, returns, or any other concerns, please feel free to reach out. Our team will carefully review your request and provide professional assistance as quickly as possible.

📩 Contact Our Support Team

For product questions, order assistance, or customer service inquiries, please contact us:

Email Address
service@lumaverna.com

🕒 Customer Care Availability

Support Schedule
Monday – Friday

Average Response Time
Within 24–48 business hours

Please note that during public holidays, major promotions, or periods with higher-than-normal inquiry volumes, responses may require additional time.

We truly appreciate your patience and understanding. Our team will get back to you as soon as possible.

🏢 Company Information

Brand Name:
Lumaverna

Legal Company Name:
Huzhou Shuofeng Information Technology Co., Ltd.

Unified Social Credit Code:
91330503MAE99KJ21L

Business Address:
Room 130, Lita, Xiyang Village, Dongqian Subdistrict,
Nanxun District, Huzhou City, Zhejiang Province, China

Thank you for choosing Lumaverna.

We are committed to creating a reliable, comfortable, and worry-free shopping experience for every customer — from browsing our store to receiving ongoing customer support after your purchase.