Privacy Policy

Thank you for visiting lumaverna.com, operated by Lumaverna, a brand operated by Huzhou Shuofeng Information Technology Co., Ltd. (the “Company,” “we,” “us,” or “our”).

At Lumaverna, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.

If you do not agree with this Privacy Policy, please discontinue using our website and services.

Company Information

Brand Name:
Lumaverna

Legal Company Name:
Huzhou Shuofeng Information Technology Co., Ltd.

Business Address:

130 Lita, Xiyang Village, Dongqian Subdistrict,
Nanxun District, Huzhou City, Zhejiang Province, China

Information We Collect

We may collect personal information when you interact with our website, including when you browse our store, place an order, contact customer support, or participate in promotions.

The information we collect may include:

  • Name;
  • Email address;
  • Phone number;
  • Shipping address;
  • Billing information;
  • Order information;
  • Payment-related information;
  • Customer service communications;
  • Account information.

We only collect information necessary to provide our services, process orders, communicate with customers, improve our website, and enhance your shopping experience.

Information You Provide Directly

We may collect information that you voluntarily provide when you:

  • Place an order;
  • Subscribe to promotional communications;
  • Contact our customer service team;
  • Participate in surveys, promotions, or campaigns.

If you provide personal information about another person, such as a gift recipient, you confirm that you have permission to provide that information for completing your request.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through technologies such as cookies, pixels, log files, scripts, and similar technologies.

This information may include:

  • IP address;
  • Browser type;
  • Device information;
  • Operating system;
  • Pages visited;
  • Website interactions;
  • Referral sources;
  • Time spent on our website;
  • Shopping activity and preferences.

We use this information to:

  • Operate and maintain our website;
  • Improve website performance;
  • Analyze website usage;
  • Enhance customer experience;
  • Remember user preferences;
  • Provide relevant products and services.

Information From Third Parties

We may receive information from third-party service providers, including:

  • Payment processors;
  • Analytics providers;
  • Advertising partners;
  • Marketing platforms;
  • Social media services.

Third-party information may help us:

  • Process payments securely;
  • Prevent fraudulent transactions;
  • Improve our services;
  • Understand customer preferences;
  • Provide relevant marketing communications.

We only use information received from third parties where permitted by applicable laws.

Analytics and Advertising Partners

We may work with third-party providers to analyze website performance and improve our marketing activities.

These providers may use technologies including:

  • Cookies;
  • Tracking pixels;
  • Web beacons;
  • Similar technologies.

These technologies may collect information about your activity on our website and other websites.

Third-party providers operate according to their own privacy policies. Lumaverna does not control how independent third parties collect or process information.

Cookies and Similar Technologies

Cookies are small data files stored on your device that help us provide a better browsing and shopping experience.

We may use the following types of cookies:

Essential Cookies

These cookies are necessary for website operation, including:

  • Shopping cart functions;
  • Checkout processing;
  • Payment security;
  • Website functionality.

These cookies cannot generally be disabled because they are required for basic website operations.

Analytics Cookies

These cookies help us understand how visitors use our website.

They allow us to:

  • Measure website performance;
  • Identify improvements;
  • Analyze visitor behavior.

Functional Cookies

These cookies allow our website to remember your preferences, including:

  • Language settings;
  • Currency preferences;
  • Shopping preferences;
  • Website settings.

Advertising Cookies

These cookies may be used to:

  • Provide more relevant advertisements;
  • Measure advertising performance;
  • Improve marketing campaigns.

You may manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain website functions.

How We Use Your Information

We may use collected information for purposes including:

  • Processing and fulfilling orders;
  • Providing customer support;
  • Sending order updates;
  • Improving products and services;
  • Maintaining website security;
  • Preventing fraud;
  • Conducting business operations;
  • Complying with legal obligations.

Data Sharing and Disclosure

We may share personal information with trusted third parties when necessary to provide our services, including:

  • Payment providers;
  • Shipping and fulfillment partners;
  • Website hosting providers;
  • Analytics providers;
  • Advertising partners;
  • Customer service providers.

We do not sell personal information for monetary compensation.

However, certain privacy laws may define activities such as personalized advertising or data sharing with advertising partners as a “sale” or “sharing” of personal information.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information, including:

  • The right to request access to your personal information;
  • The right to request correction of inaccurate information;
  • The right to request deletion of personal information;
  • The right to opt out of certain data sharing or targeted advertising activities.

To submit a privacy request, please contact us using the information provided below.

Global Privacy Control (GPC)

If your browser supports Global Privacy Control (GPC) and applicable laws require recognition of this signal, we will treat the GPC signal as a request to opt out of certain privacy-related activities.

This may include:

  • Sharing personal information for targeted advertising;
  • Certain personalized advertising activities.

We will process privacy requests according to applicable legal requirements.

Managing Advertising Preferences

You may manage certain advertising preferences through available opt-out tools, including:

Network Advertising Initiative:
http://www.networkadvertising.org/managing/opt_out.asp

Digital Advertising Alliance:
http://www.aboutads.info/choices

Criteo Advertising Preferences:
http://www.criteo.com/us/privacy-policy

Please note that opting out of personalized advertising does not mean you will stop receiving advertisements. You may continue to see advertisements that are not based on your interests.

Contact Us

If you have questions regarding this Privacy Policy or wish to submit a privacy request, please contact us:

Email:
service@lumaverna.com

Company:
Huzhou Shuofeng Information Technology Co., Ltd.

Business Address:

130 Lita, Xiyang Village, Dongqian Subdistrict,
Nanxun District, Huzhou City, Zhejiang Province, China