Order Tracking
At Lumaverna, we understand how important it is to know the status of your order.
After your order has been shipped, we provide tracking information so you can monitor your package throughout the delivery process.
How to Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can use the tracking number to check your package status through our logistics tracking partner:
17TRACK
https://www.17track.net
Simply enter your tracking number to view the latest shipping updates.
When Will I Receive My Tracking Number?
After your order has been processed and shipped, tracking information is usually provided within:
1–3 business days
Please note that tracking information may take some time to become available after the carrier receives and scans your package.
Tracking Information Has Not Updated
Sometimes tracking updates may be delayed due to:
- Carrier processing times;
- International transportation;
- Customs procedures;
- Local delivery arrangements.
If your tracking information has not updated for an extended period, please contact our customer support team.
We will review your order status and provide assistance.
Lost or Delayed Packages
If your package appears to be lost, significantly delayed, or has not arrived within the estimated delivery timeframe, please contact us with:
- Order number;
- Tracking number;
- Customer information.
Our team will investigate the issue and work with the shipping provider to provide an appropriate solution.
Contact Us
For order tracking assistance, please contact:
Lumaverna Customer Support
Email:
Company:
Huzhou Shuofeng Information Technology Co., Ltd.